Welcome Gurgaon Cab Service
Refund and Cancellation
When it comes to refunds and cancellations for a cab service, the process generally depends on the specific service provider. However, here are some typical steps and policies that may apply:
1. Cancellation Policy
☆ Before the ride: Most cab services allow you to cancel a ride for free or with minimal charges within a certain period after booking (e.g., 5–10 minutes).
☆ After the ride is started: If the cab is already en route or you’ve boarded, you may be charged a cancellation fee. This fee can vary based on the distance traveled, time spent, or a fixed cancellation fee.
☆ No-show: If you don’t show up for your ride, you may be charged a cancellation fee or the full cost of the ride, depending on the company’s policy.
☆ Free cancellation up to 2 hours before pickup. Cancellations after 2 hours may incur a ₹100 fee.
2. Refund Policy
☆ Overcharge: If you are charged more than what you were quoted, most services will issue a refund or adjust the price.
☆ Booking errors: If the service provider makes an error in booking (e.g., wrong time or location), you may be eligible for a refund or rescheduling of the ride.
☆ No service rendered: If the ride doesn’t take place (e.g., driver doesn’t show up or cancels), you should be entitled to a full refund.
☆ Unsuccessful ride due to issues on their part: If you face technical issues (e.g., the app malfunctions), contact customer support for a refund.
☆ Refunds will be processed within 5-7 business days after cancellation, depending on your bank/payment provider.
3. How to Request a Cancellation or Refund
☆Service Providers:- We may share your data with trusted third-party partners who help us operate our services, such as payment processors, cloud storage providers, and analytics companies.
☆ Via the app: Many ride-sharing companies have an option to cancel a ride directly in the app and request a refund if applicable.
☆ Customer service: You can contact the cab service’s customer support through their website, phone, or app to explain the issue and request a refund or cancellation.
☆ Terms and conditions: Always check the company’s specific refund and cancellation policy, which should be available on their website or app. This helps you understand your rights and obligations.
