Terms and Conditions
For a cab service in Gurgaon (or anywhere else), the Terms and Conditions typically cover the following key areas:
1 Booking and Reservation:
☆ How to book a cab (via phone, app, website, etc.).
☆ Cancellation policy (fees, time frame for free cancellation).
☆ Minimum booking duration (if applicable).
☆ Confirmation of booking and payment methods.
2 Service Areas:
☆ Boundaries of service areas (e.g., city limits, specific zones).
☆ Additional charges for long-distance travel, outstation trips, or trips beyond the city.
3 Refund and Cancellation Structure:
☆ Base Refund and Cancellation, per kilometer charge, waiting charges, etc.
☆ Surge pricing conditions (for peak hours or high demand).
☆ Extra charges (e.g., tolls, parking fees).
4 Driver and Vehicle Standards:
☆ Information about driver conduct and requirements (e.g., background checks, dress code).
☆ Vehicle cleanliness and condition standards.
☆ Safety measures like seat belts, air conditioning, and child seats (if available).
5 Passenger Responsibilities:
☆ No smoking, eating, or drinking in the vehicle (if applicable).
☆ Passengers must comply with safety rules.
☆ Behavior standards (e.g., no abusive language, respect towards the driver).
☆ Luggage size and weight limitations.
6 Insurance and Liability:
☆ Insurance coverage details for passengers.
☆ What is covered and what is not (accidents, personal injury, lost items).
☆ Liability for damages caused by passengers.
7 Additional Charges:
☆ Toll taxes, parking, or state taxes (if applicable)
☆ Night surcharge (e.g., 300 Rs after 10 PM)
☆ Waiting charge: ₹300 per hours after free waiting time
☆ Base Fare: ₹1500 Rs (Includes 8 hours 80 km)
☆ Per Kilometer Rate: ₹13/km thereafter
8 Privacy and Data Protection:
☆ How customer data (location, payment, contact) will be used and protected.
☆ Any third-party sharing policies (if applicable).
9 Customer Support and Grievance Redressal:
☆ Contact details for complaints, issues, or feedback.
☆ Response times for different types of queries.
10 Force Majeure:
☆ Situations beyond control, like bad weather, strikes, or technical issues, which might affect service delivery.
11 Termination of Service:
☆ The right of the company to terminate the ride or service due to misconduct, non-payment, or failure to adhere to the terms.
☆ Refund policies in case of service cancellation or issues.
These conditions vary from one service provider to another, so it’s always recommended to review the specific terms of service for the cab provider you're using. Would you like me to go over any particular section in more detail?
